Effective Office Management

Summary

Suitable for new office managers, supervisors and office professionals, who manage people and processes and are looking for some formal introductory management training.

Course Objectives

  • Understand the role and responsibilities of a successful office manager
  • Motivate your staff to achieve their objectives
  • Give constructive feedback to individuals
  • Prioritise the workload and minimise stress
  • Develop your people by delegating effectively
  • Use project management tools to plan a small project
  • Manage a simple budget
  • Work with others effectively
  • Deal with change
  • Control meetings and briefings constructively and assertively
  • Solve problems creatively and make good decisions
  • Handle conflict and difficult situations

Course Content

Define your Role and Responsibilities

  • What is required of you – role and responsibilities?
  • Your legal obligations
  • How ‘green’ is your office?

Getting the Most from the Role and Your Team

  • Achieve the balance of the task, the team and the individual
  • Manage performance – giving criticism and praise
  • Set and meet personal and team objectives
  • Give constructive feedback to motivate staff
  • Delegate to staff to maximise achievement of objectives
  • Motivate and develop staff to improve performance

Time and Workload Management

  • Prioritise when everything is urgent
  • Set realistic objectives for your team
  • Minimise stress
  • Increasing productivity and efficiency

Managing Small Projects

  • Use simple project management techniques to plan for success
  • Manage your budget

Assertive Communication

  • Recognise how people can think and act differently
  • Deal with the effects of change
  • Handle meetings and briefings assertively

Handling Problems Effectively

  • Think creatively to find solutions
  • Make decisions you can justify
  • Supervise people you used to work alongside
  • Deal with conflict and difficult situations

Personal Development

Prepare and develop an action plan to support your return to the workplace

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